FAQs

Are the products sold on your website genuine?

Yes, all Apple Watch frames sold on our website are 100% genuine with quality assurance. We take pride in providing our customers with authentic products.

Can I return or exchange a purchased Amarald product ?

Absolutely! We have a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return the item within 7 days of receiving it. Please note that the product must be unused and in its original packaging to be eligible for a return or exchange.

What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Rest assured, all payments on our website are secure and protected. Also, we accept Atome payment should you wish to split your payment into 3 months instalment.

Is international shipping available?

Yes, we offer international shipping to customers worldwide. Please note that shipping fees and delivery times may vary depending on the destination. You can find more information about our international shipping policies during the checkout process.

How long does shipping take?

For customers in Southeast Asian countries, we provide free shipping and the estimated delivery time is generally 5-10 business days. However, delivery times may vary depending on the location. For customers in other regions, it may take approximately 10-20 business days.

Do you offer any warranties for your Apple Watch casings?

Yes, we offer a 1 year warranty on our products. The warranty period varies depending on the product. Please refer to the product description for specific warranty details. Our warranty covers manufacturing defects, but it does not cover damage caused by misuse or accidents.

How can I track my order?

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package. We work with reliable shipping carriers to ensure your order arrives safely and on time.

Can I cancel my order?

If you wish to cancel your order, please contact our customer support as soon as possible. We will do our best to accommodate your request, but please note that if the order has already been shipped, we may not be able to cancel it.

Return & Refund Policy

At The Flawless Group Sdn Bhd, we want our customers to be completely satisfied with their purchase. If you have any concerns or issues with your order, please read our return and refund policy below

Returns

- You may return any unopened and unused items within 7 days of purchase.

- To initiate a return, please contact our customer support team a info.amarald.co@gmail.com or Whatsapp +60173897601 to obtain a Return Authorization (RA) number.

- The item(s) must be returned in their original packaging and in a resellable condition, including all accessories and documentation.

- The customer is responsible for all return shipping costs unless the return is due to defective or incorrect items received.

- We recommend using a trackable shipping method when returning items, as we are not responsible for any lost or damaged returns in transit.

Refunds

- Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.

- If the return is approved, we will initiate a refund to your original method of payment.

- Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

Exchanges

- We currently do not offer direct exchanges for items. If you wish to exchange a product, please follow the return process and then place a new order for the desired item.

Damaged or Incorrect Items:

- If you receive a damaged or incorrect item, please contact our customer support team within 7 days of delivery.

- We may request photos or other evidence of the damage or incorrect item to facilitate the resolution.

Non-returnable Items:

- Some items are non-returnable for hygiene reasons or due to their nature, such as personalized/customised items.

Please note:

- Amarald.Co reserves the right to refuse any returns or refunds that do not meet the above criteria or are otherwise deemed ineligible.

- This return and refund policy is subject to change without prior notice, and any updates will be posted on our website.

If you have any questions or require further clarification regarding our return and refund policy, please do not hesitate to contact our customer support team.

Thank you for choosing Amarald.Co !